Frequently Asked Questions

Everything You Need to Know

Explore Our FAQ for Answers to Common Questions About Your Stay at Avaneo Hotel Marktredwitz.

Rooms

Each of our rooms is designed to be bright, spacious, and efficient, furnished to the highest standards. Experience unparalleled comfort with our luxurious extra-long beds by Coco-Mat, crafted exclusively from natural materials and meticulously handcrafted. The elevated box spring beds come with an integrated pillow menu, ensuring a restful night's sleep to start your day refreshed.

Our rooms are equipped with functional LED lighting, conveniently placed power sockets with USB ports, intelligent room control systems, and a desk complete with a reading lamp and additional USB-enabled power socket. Enjoy entertainment on a smart TV and unwind in the bathroom featuring a rain shower, WC, hairdryer, and high-quality terry products. Indulge in our premium care products, which are naturally sourced and sustainably produced.

For those opting for our Long Stay Deluxe rooms, additional amenities include a refrigerator, tea and coffee station, microwave, as well as cutlery and crockery for your convenience.

While our rooms do not feature a minibar, we ensure that refreshments and snacks are readily accessible to all our guests. Throughout the hotel, you will find complimentary water dispensers offering fresh table water at any time of day or night. Additionally, our 24/7 coffee bar provides an inviting selection of complimentary beverages, including freshly brewed coffee and an assortment of teas. To accompany your drink, enjoy a variety of small snacks and fresh fruit available around the clock. For further convenience a vending machine is available, stocked with a selection of drinks and snacks to suit your needs.

The entire building benefits from an advanced, sensor-controlled heating and cooling system known as concrete core activation. This intelligent system ensures optimal temperature regulation throughout the premises. Complementing this, an integrated ventilation system guarantees consistent and thorough air exchange, even with the windows closed.

In our commitment to climate and environmental protection, we have consciously chosen to forgo traditional air conditioning systems that can harm the environment. Instead, we offer fans for your comfort on particularly warm summer days.

The building's envelope is crafted entirely from natural materials such as wood and wood fibers. This choice not only enhances sustainability but also naturally regulates humidity levels, promoting a healthy indoor environment in harmony with our room control and ventilation systems.

Our commitment to sustainability is reflected in our energy practices. We generate a significant portion of our electricity on-site and utilize energy-efficient LED lighting throughout the building. However, we kindly ask our guests to help conserve energy by turning off the lights when leaving their rooms.

In your room, you'll find that the lighting can be easily adjusted with toggle switches, allowing you to control the main lights and bedside lamps independently. The bathroom features an advanced presence and motion detector system that automatically illuminates the space upon entry and turns off three minutes after you leave. Should the automatic light control not respond as expected, simply press the button with the green dot on the motion detector to manually switch the light on or off.

We appreciate your cooperation in helping us maintain an eco-friendly environment.

Our Scandinavian windows are designed to open outward, offering several advantages. Even when closed, they allow for a natural exchange of air under normal weather conditions. In windy situations, the external pressure helps seal the window more effectively than conventional designs. For safety, these windows are equipped with child safety locks. To partially open the window, simply unhook the safety latches and gently push the window outward. For full access, you will need to disengage the window sash from the child safety lock; detailed instructions can be found in the bottom corner of the window.

Additionally, our bathrooms are equipped with an automatic ventilation system that activates after two minutes of presence and continues for 12 minutes after the room is vacated. If re-entered within this period, the timer resets to ensure optimal air quality.

For further guidance on operating these features, please refer to the digital guest directory, Avaneo smart.point, which can be downloaded via the QR code located on the wardrobe in your room.

Daily room cleaning is included with all our rates, except for our Long Stay Special, which follows a different cleaning schedule. For stays of two nights or more, you have the option to decline room cleaning for the following day by using our 'Green Button', conveniently located next to the mirror in each bathroom. As a token of appreciation for your environmentally conscious choice, we offer rewards such as a voucher card, complimentary entry to MAK-Bad including access to the SPA area, or discounts at our Bistro and on NATURE cosmetics products.

Our double rooms can accommodate an extra bed for babies and toddlers up to 3 years old. Additionally, depending on the child's size, we offer the option to convert the windowsill into a sleeping area. For families traveling with more than one child, we invite you to contact us directly so we can explore personalized accommodation options. While our hotel primarily caters to business travelers, we are pleased to offer these family-friendly arrangements upon request.

We warmly welcome pets to stay with us, as we are pet and dog owners ourselves. However, please be aware that we have a limited number of designated 'pet rooms.' If these rooms are already occupied, we unfortunately cannot accommodate additional pets. Therefore, it's important to inform us at the time of your reservation if you plan to travel with a pet. We allow one pet per room, and dogs up to a shoulder height of 60 cm are welcome. Larger animals cannot be accommodated.

Due to past experiences where some guests did not adhere to our guidelines, we've had to impose certain restrictions on this service. We kindly ask for your understanding in this matter. A one-time service fee of 18 EUR per room/pet is charged for final cleaning. Please be considerate of other guests, as pets may not always be allowed in public areas.

For any unregistered pets, a final cleaning fee of 50 EUR will apply, and we reserve the right to terminate the accommodation contract immediately and without notice. Thank you for your understanding and cooperation.

Most of our rooms are thoughtfully designed with level access, and the majority include barrier-free bathrooms and showers, making them suitable for guests with limited mobility. However, we do not have fully disability-adapted rooms equipped for specialized wheelchairs or other specific requirements. To ensure a seamless experience and avoid any surprises, we strongly encourage you to discuss your specific accessibility needs with us prior to booking. This will allow us to confirm that we can meet your expectations and provide the most comfortable stay possible.

All of our rooms are non-smoking, and smoking is strictly prohibited throughout the entire building. If you wish to smoke, please use the designated area outside, accessible only through the main entrance on the ground floor. Please be aware that the emergency exit doors on each floor are alarmed and will trigger an alert if opened. Any costs incurred from unauthorized use of these exits, such as security, police, or fire brigade services, will be charged to you. Similarly, failure to comply with our no-smoking policy within the rooms or building will result in a 250 EUR fee for ozone cleaning. We appreciate your understanding and cooperation in maintaining a safe and pleasant environment for all our guests.

Our rooms are designed to be virtually allergen-free, providing a comfortable environment for allergy sufferers. The furnishings, including the beds, are crafted primarily from natural and easy-to-clean materials. Thanks to the special composition with natural rubber, our beds, along with the blankets and pillows, are particularly well-suited for those with allergies. We strive to ensure a restful and worry-free stay for all our guests.

Catering

Indulge in our ample and high-quality breakfast offerings, available Monday to Friday from 7:00 to 10:00 a.m., and on Saturdays, Sundays, and holidays from 8:00 to 10:00 a.m. Our bistro breakfast features fresh pastries alongside a delightful selection of cold meats and cheeses. You can conveniently book your breakfast when making your reservation.

Please indicate under 'Special Requests' if you would like the breakfast included on the total invoice or if you require a separate invoice, along with any necessary billing address details. If you haven't booked breakfast yet, you can easily order it online here.

At the Avaneo Bistro & Pizzeria, we take pride in offering both traditional and modern Mediterranean specialties. Guests can look forward to a diverse array of freshly prepared dishes, complemented by seasonal and regional offerings. Our menu features an enticing selection of pizzas and weekly specials, providing a wide variety of contemporary Mediterranean and local culinary delights.

Our 'We Proudly Serve - Starbucks Café' invites you to enjoy a selection of the world's most popular coffee specialties. Delight in Starbucks coffee made with fresh beans and perfectly frothed milk. Customize your favorite brew with extra shots and a variety of coffee bean options to suit your taste. Additionally, our bar offers an impressive array of beverages, including local and international beers, regional wines, exceptional soft drinks and cocktails as well as expertly crafted long drinks. A carefully curated selection of fine spirits is also available.

For your convenience, outside of the bar's operating hours, our vending machines provide access to a variety of drinks, snacks, and essential items to enhance your stay. These machines accept card payments, as well as Google Pay and Apple Pay.

Stay

We will gladly accept your letter and parcel post for the duration of your stay. Please be sure to include your full name on all items:

Avaneo Hotel Marktredwitz
c/o (Your full name as stated in the booking)
Industrieallee 6
D-95615 Marktredwitz

If items continue to arrive with us for you after your departure, we will be happy to forward them to you for a refund of the charges.

We offer three terraces for your enjoyment. The terrace at the main entrance and the one at the back of the building are available when weather conditions allow. Please be mindful of quiet hours from 10:00 p.m. to 6:00 a.m. Additionally, weather permitting, you may access the rooftop terrace on the top floor. Please check the notice board on the ground floor for updates on its availability. Kindly note that due to weather or other circumstances, not all terraces may be accessible at all times. For safety reasons, open flames, including barbecues, are prohibited on all terraces and throughout the outdoor area. Please be aware that these areas are under video surveillance.

Departure

We offer three convenient options for checking out:

1. Kiosk or online Check-Out
Use the kiosk or your mobile device to complete your check-out process.
Specify your desired invoice address/company address, and we will email you the invoice link.
Please settle any outstanding balance conveniently using a credit or debit card at the terminal, or complete your payment online. Drop your key card in the black check-out box.

2. Quick Check-Out Service
Find necessary forms and envelopes on each floor near the elevator.
Please deposit your key card in the black check-out box located next to the exit.

3. Front Office Check-Out
During our information service hours, you may also check out at our front office and return your key card.

On your departure day, we kindly request that you vacate your room by 10:00 AM at the latest.

Arrival

You can enjoy the convenience of flexible and independent check-in at any time using our online check-in or check-in kiosk, where you can also create your key card. If you haven't provided your registration details during the reservation process, you can easily enter them at the kiosk or online. Additionally, if your stay hasn't been paid for yet, you can complete the payment using a credit or debit card at the kiosk or credit card and PayPal with the online check-in.

If you happen to lose your key card, you can easily generate a replacement at our check-in kiosk, even outside of regular business hours. Simply enter your reservation details to receive a new card. Please be aware that a service and handling fee of €5.00 may apply for lost key cards. We recommend completing your check-in online or at the kiosk to ensure all personal information is current. For emergencies outside of opening hours, please contact us at +49 179 6146902.

Payment

Depending on the rate and conditions of your booking, payment for your stay can be made at the time of booking via credit card, PayPal or through a payment link. Alternatively, you can pay at check-in using a credit or debit card. Cash payments are accepted only during the information desk's opening hours.

For prepaid rates, immediate payment by credit card is required at the time of online booking. For all other rates, a credit card is mandatory as a guarantee when booking. Payment can then be completed online via credit card, PayPal or through a payment link.

Corporate contract clients and guests with cost coverage enjoy the convenience of paying on account.

Corporate customers will automatically receive their invoice via a link sent by email after the guest's departure, with a request to transfer the invoice amount. Please note that corporate customers can only check out on account if we have received a declaration of cost coverage. The billing address can be provided at both check-in and check-out, either online or at the kiosk.

Other guests can request an invoice at check-out, which we will gladly send to the company address provided at that time. The invoice link will be emailed to you. Please take note of any additional information provided during check-in.

For bookings made through booking portals with direct payment, please contact the customer service of the respective portal to obtain your invoice. Please ensure that all charges for our bistro or additional services are settled by the evening before departure if you do not wish them to appear on your final bill. Unfortunately, it is not possible to correct or split the bill afterwards.

Booking / Reservation

To benefit from our corporate rates, please click below to access the rate agreement for 2025

Corporate Rate Agreement

Complete the form to finalize the rate agreement. Once submitted, we will provide you with an access code to take advantage of our special conditions. As an AirPlus partner hotel, we also offer corporate clients with an AirPlus account the convenience of settling their hotel bookings through AirPlus.

In the fast-paced world of business, plans can change unexpectedly, requiring you to postpone or cancel your stay with us. Depending on the rate category you selected, modifications and cancellations may be possible directly through our website. Simply click here to proceed. Please review your reservation confirmation for specific terms related to your booking rate.

To request a change or cancellation, kindly email us at mak@avaneohotels.com, including your booking number and the original arrival and departure dates. We will promptly send you a confirmation of your request. For reservations made through third-party providers, please reach out directly to their customer service for assistance.

To My Reservation

Travel agencies, corporate travel providers and tour operators are welcome to make bookings for the Avaneo Hotel Marktredwitz via all common GDS systems. Please use the following GDS codes:

Amadeus GDS Chain Code: WV
Apollo/Galileo: H0094
Sabre: 396115
Worldspan: HOQBR
Amadeus: HOQBRI
ODD: 9877403

We offer you an attractive commission of 10% on our GDS rates, which is conveniently settled with your agency via Onyx.

If you are a tour operator interested in an rate contract, please do not hesitate to contact us by e-mail at backoffice@avaneohotels.com

Our dedicated back office and sales team will be happy to answer any further questions you may have.

You also can reach by phone at +49 9231 4 07 00 71.

We look forward to working with you and creating successful partnerships together.

Opening hours

Our Bistro & Pizzeria serves breakfast from Monday to Friday, between 7:00 a.m. and 10:00 a.m. On weekends and holidays, we offer our bistro breakfast from 8:00 a.m. to 10:00 a.m. The Bistro is open from Monday to Thursday evenings, serving hot meals from 5:30 p.m. to 8:30 p.m. The Bar remains open until 9:30 p.m. On holidays, both the Bistro and Bar are closed in the evening.

Parking Spaces

The hotel offers plenty of free parking spaces directly on-site, which are monitored by video, as well as additional spaces in the surrounding area. There are also complimentary parking spots available for vans, buses and trucks both at the hotel and nearby. Please note that only the parking spaces directly at the hotel are video-monitored.

There are two parking spaces available for electric cars directly at the charging station, and we kindly ask that you reserve them when booking. Please note that a charging cable must be brought along. The authorization card for the charging station can be collected from the information desk during opening hours and returned by dropping it in the check-out box. In case of loss, a fee of 250 EUR will be charged.

For guests with corporate rate agreements, charging is complimentary using the provided cards. Alternatively, guests can settle their charging sessions via their own app or opt for a flat fee of 5.00 EUR as hotel guests using our charge card.

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Frequently Asked Questions

Everything You Need to Know

Rooms

What amenities and features do the hotel rooms offer?

Is there a minibar in the rooms?

How does the heating and air conditioning work in the hotel?

How does the lighting in the room work?

How do I open my room window?

How is the room cleaning done?

Can children sleep in their parents' room?

Are pets allowed in the hotel?

Does the hotel offer accessible rooms for guests with mobility needs?

Are there non-smoking rooms?

Do you offer rooms suitable for allergy sufferers?

Catering

What breakfast options are available?

What are the dining hours at the hotel?

What culinary delights can guests enjoy at the Bistro & Pizzeria?

What drinks are offered in the hotel?

Stay

How can I use the free Wi-fi access

Can I have letter post and parcels sent to the hotel?

Which terraces can I use in the hotel?

Departure

What is the latest time I can check out on the day of departure?

How does the check-out work?

Arrival

What time will my room be available on the day of arrival?

How do I check in at the hotel?

How can I arrange my arrival if it is outside of the opening hours?

What should I do if I misplace my key card?

Payment

How and when do I pay for my stay?

What types of credit and debit cards are accepted for payment at the hotel?

How and when do I receive my invoice and can it be issued to a company address?

Booking / Reservation

How do I book a room?

How can I make a group reservation?

Are there discounted rates for a longer stay?

Are there special conditions for companies or corporate traveler?

Is declaration of cost coverage accepted?

How do I get a quote for an event?

Do I get a reservation confirmation?

Can I change or cancel my stay?

How can travel agencies, corporate travel providers and tour operators book with us?

Opening hours

What are the opening hours of the information desk?

What are the opening hours of the Bistro & Pizzeria?

Parking Spaces

Does the hotel offer parking facilities?

Is there a parking space for bicycles?

Is there a charging station available for electric cars?

Invest with us in genuine and honest sustainability