Frequently Asked Questions

Each of our rooms is designed to be bright, spacious, and efficient, furnished to the highest standards. Experience unparalleled comfort with our luxurious extra-long beds by Coco-Mat, crafted exclusively from natural materials and meticulously handcrafted. The elevated box spring beds come with an integrated pillow menu, ensuring a restful night's sleep to start your day refreshed. 

Our rooms are equipped with functional LED lighting, conveniently placed power sockets with USB ports, intelligent room control systems, and a desk complete with a reading lamp and additional USB-enabled power socket. Enjoy entertainment on a smart TV and unwind in the bathroom featuring a rain shower, WC, hairdryer, and high-quality terry products. Indulge in our premium care products, which are naturally sourced and sustainably produced. 

For those opting for our Long Stay Deluxe rooms, additional amenities include a refrigerator, tea and coffee station, microwave, as well as cutlery and crockery for your convenience.

While our rooms do not feature a minibar, we ensure that refreshments and snacks are readily accessible to all our guests. Throughout the hotel, you will find complimentary water dispensers offering fresh table water at any time of day or night. Additionally, our 24/7 coffee bar provides an inviting selection of complimentary beverages, including freshly brewed coffee and an assortment of teas. To accompany your drink, enjoy a variety of small snacks and fresh fruit available around the clock. For further convenience a vending machine is available, stocked with a selection of drinks and snacks to suit your needs.

The entire building benefits from an advanced, sensor-controlled heating and cooling system known as concrete core activation. This intelligent system ensures optimal temperature regulation throughout the premises. Complementing this, an integrated ventilation system guarantees consistent and thorough air exchange, even with the windows closed. 

In our commitment to climate and environmental protection, we have consciously chosen to forgo traditional air conditioning systems that can harm the environment. Instead, we offer fans for your comfort on particularly warm summer days. 

The building's envelope is crafted entirely from natural materials such as wood and wood fibers. This choice not only enhances sustainability but also naturally regulates humidity levels, promoting a healthy indoor environment in harmony with our room control and ventilation systems.

Our commitment to sustainability is reflected in our energy practices. We generate a significant portion of our electricity on-site and utilize energy-efficient LED lighting throughout the building. However, we kindly ask our guests to help conserve energy by turning off the lights when leaving their rooms. 

In your room, you'll find that the lighting can be easily adjusted with toggle switches, allowing you to control the main lights and bedside lamps independently. The bathroom features an advanced presence and motion detector system that automatically illuminates the space upon entry and turns off three minutes after you leave. Should the automatic light control not respond as expected, simply press the button with the green dot on the motion detector to manually switch the light on or off. 

We appreciate your cooperation in helping us maintain an eco-friendly environment.

Our Scandinavian windows are designed to open outward, offering several advantages. Even when closed, they allow for a natural exchange of air under normal weather conditions. In windy situations, the external pressure helps seal the window more effectively than conventional designs. For safety, these windows are equipped with child safety locks. To partially open the window, simply unhook the safety latches and gently push the window outward. For full access, you will need to disengage the window sash from the child safety lock; detailed instructions can be found in the bottom corner of the window. 

Additionally, our bathrooms are equipped with an automatic ventilation system that activates after two minutes of presence and continues for 12 minutes after the room is vacated. If re-entered within this period, the timer resets to ensure optimal air quality. 

For further guidance on operating these features, please refer to the digital guest directory, Avaneo smart.point, which can be downloaded via the QR code located on the wardrobe in your room.

Daily room cleaning is included with all our rates, except for our Long Stay Special, which follows a different cleaning schedule. For stays of two nights or more, you have the option to decline room cleaning for the following day by using our 'Green Button', conveniently located next to the mirror in each bathroom. As a token of appreciation for your environmentally conscious choice, we offer rewards such as a voucher card, complimentary entry to MAK-Bad including access to the SPA area, or discounts at our Bistro and on NATURE cosmetics products.

Our double rooms can accommodate an extra bed for babies and toddlers up to 3 years old. Additionally, depending on the child's size, we offer the option to convert the windowsill into a sleeping area. For families traveling with more than one child, we invite you to contact us directly so we can explore personalized accommodation options. While our hotel primarily caters to business travelers, we are pleased to offer these family-friendly arrangements upon request.

We warmly welcome pets to stay with us, as we are pet and dog owners ourselves. However, please be aware that we have a limited number of designated 'pet rooms.' If these rooms are already occupied, we unfortunately cannot accommodate additional pets. Therefore, it's important to inform us at the time of your reservation if you plan to travel with a pet. We allow one pet per room, and dogs up to a shoulder height of 60 cm are welcome. Larger animals cannot be accommodated. 

Due to past experiences where some guests did not adhere to our guidelines, we've had to impose certain restrictions on this service. We kindly ask for your understanding in this matter. A one-time service fee of 18 EUR per room/pet is charged for final cleaning. Please be considerate of other guests, as pets may not always be allowed in public areas. 

For any unregistered pets, a final cleaning fee of 50 EUR will apply, and we reserve the right to terminate the accommodation contract immediately and without notice. Thank you for your understanding and cooperation. 

Most of our rooms are thoughtfully designed with level access, and the majority include barrier-free bathrooms and showers, making them suitable for guests with limited mobility. However, we do not have fully disability-adapted rooms equipped for specialized wheelchairs or other specific requirements. To ensure a seamless experience and avoid any surprises, we strongly encourage you to discuss your specific accessibility needs with us prior to booking. This will allow us to confirm that we can meet your expectations and provide the most comfortable stay possible.

All of our rooms are non-smoking, and smoking is strictly prohibited throughout the entire building. If you wish to smoke, please use the designated area outside, accessible only through the main entrance on the ground floor. Please be aware that the emergency exit doors on each floor are alarmed and will trigger an alert if opened. Any costs incurred from unauthorized use of these exits, such as security, police, or fire brigade services, will be charged to you. Similarly, failure to comply with our no-smoking policy within the rooms or building will result in a 250 EUR fee for ozone cleaning. We appreciate your understanding and cooperation in maintaining a safe and pleasant environment for all our guests.

Our rooms are designed to be virtually allergen-free, providing a comfortable environment for allergy sufferers. The furnishings, including the beds, are crafted primarily from natural and easy-to-clean materials. Thanks to the special composition with natural rubber, our beds, along with the blankets and pillows, are particularly well-suited for those with allergies. We strive to ensure a restful and worry-free stay for all our guests.