Check-In & Check-Out

Convenient Self-Service & Online Options
for a Hassle-Free Stay

At Avaneo Hotel Marktredwitz, we offer a seamless and flexible check-in experience. Guests can independently check in at any time using our convenient check-in kiosk to create their key card. Additionally, online check-in is available from 2:00 PM on the day of arrival. If you have not provided your registration details during the reservation process, you can easily enter them online or at the kiosk. Should your stay remain unpaid, payments can be made online via PayPal or credit card, while the kiosk accepts credit or debit card payments. Please note that cash payments are only possible during our front office service hours. Your room will be ready for you from 2:30 PM. 

Online Check-In Process

Our online check-in service is accessible from 2:00 PM on your arrival day.

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Kiosk Check-In Instructions

  1. Select your preferred language 

  2. Press the "Check-In | Check-Out" button 

  3. Enter your reservation details or scan the QR code 

  4. Provide registration and billing information if not previously submitted 

  5. Complete the payment process if required by your booking rate (note: cash payments are not accepted at the kiosk) 

  6. Encode your key card  

Kiosk Check-Out Options

We offer three convenient options for checking out: 

1. Kiosk or online Check-Out

  • Use the kiosk or your mobile device to complete your check-out process.
  • Specify your desired invoice address/company address, and we will email you the invoice.
  • Please settle any outstanding balance conveniently using a credit or debit card at the terminal, or complete your payment online. Drop your key card in the black check-out box. 

2. Quick Check-Out Service

  • Find necessary forms and envelopes on each floor near the elevator.
  • Please deposit your key card in the black check-out box located next to the exit. 

3. Front Office Check-Out

  • During our information service hours, you may also check out at our front office and return your key card.

 

On your departure day, we kindly request that you vacate your room by 10:00 AM at the latest.

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